Great customer service from Bama at Bruce Titus Nissan in Olympia

We decided it was time to get another vehicle and we foolishly went somewhere other than where we bought our Altima a few months ago.  We thought we could stay close to home since there's a saying here "cars cost less in Puyallup!"  We looked at a few dealerships and decided to try for a minivan at Larson Chrysler Dodge and Jeep.  We talked to Charlie and Paul and they seemed like great guys who wanted to get us a great car.  We were going to trade in our 2003 Chrysler Voyager with a little over 118,000 miles on it for another used minivan with preferably less than 50,000 miles.  We were aiming to stay under $400 for a monthly payment with $1,000 down and our trade (which we still owed about $5,500 for).  Charlie said he loved dealing with military folks and making them the best deals and he would get us in a car and we would always want to buy our cars from him in the future.  We found a minivan we liked and the deal he offered us was $2,500 down, with payments of $470 a month.  That didn't work for us so he said he would keep working the deal and call us the next day.  The next day I called him shortly after 1pm and left a message.  He called back and said they couldn't help us with a used vehicle but could get us in a new vehicle with our thousand down and $470 a month.  We went to the dealership, test drove the new minivan, loved it, came back and waited to find out about financing.  All of a sudden we became Charlie's last priority.  Other people came in and he told them they would only want to buy cars from him.  We waited about an hour, still got no response from Charlie, or even Paul.  When we tracked him down he said he would call us when he had an answer and we could just go home, so we did.  I called a couple of hours later and told Charlie we would never buy a car from him.  While we were waiting for an answer from Charlie we decided it might be a good idea to call the guy we bought our Altima from a few months ago, good old Bama from Bruce Titus Nissan in Olympia.  Bama is of course a nickname short for Alabama because that's where he's from.  Crimson Tide is plastered all over his desk at the dealership along with a neon sign of his nickname.  He said he remembered us and would love to help us find a van or three row seated vehicle that would be perfect for us, so we made an appointment to see him a couple of days later.  Just as before, when we showed up we were greeted with a very friendly hello and were immediately shown some of the vehicles that he found for us on the lot.  We tried a Dodge Journey first.  Not bad, but not quite what we were looking for.  Then we moved on to a Chrysler Town and Country, but it had a lot of miles for the year it was made.  We then mentioned that we really loved our Altima and wondered if he might have a Quest available or another Japanese made car since they seem to last longer.  After some research on his computer he asked if we wanted to take a ride to Tacoma with him because their lot had a Nissan Quest with around 46,000 miles on it.  It was the beginning of rush hour and Olympia to Tacoma is a pretty good distance, but we were willing to take the trip.  We made it in under an hour, saw the van and knew it was exactly what we had been looking for.  We got to drive it all the way back to Olympia, a very smooth ride and so many cool features in it too.  There's a drop down dvd player for the rear passengers, air conditioning and heating controls for the rear seats, drop down rear seats that fold into the floor, airbags in all three rows of seats and a lot of other cool stuff as well.  When we got back to Olympia Bama really wanted to get the minivan detailed since it hadn't been cleaned yet so he offered us a loaner vehicle until we could make it back.  The next day we picked up our new van (Bama came in on his day off to make sure we were satisfied with the detailing).  I can't go on enough about the difference between the two dealerships.  Olympia may be a little far, but if I'm ever in the market for another car I will only buy from Bama, he works really hard for his customers and will take his time with you.  He seriously would let you test drive every car on the lot if you wanted to.  Oh yeah, another customer came in asking for Bama while he was helping us and he asked another salesman to help the customer since he was helping us, way better than Charlie!  So if you're in the market for a new or used car, I suggest you see our friend Bama (his real name is Kevin Pederson, but if you ask for Bama everybody knows who you mean), and mention we sent you his way, I'm sure he'll cut you a great deal!